Can someone test my checkout settings for issues?

GeslianExpress
Tourist
5 0 1

Hey guys, ive had big problems where i get 2-3k sessions with checkouts per day but no purchases. I figured out it was to do with my shipping and country settings. Please can someone confirm that the checkout looks and works well enough for shipping details etc from wherever you are.

kind regards.

https://geslianhomes.com/

Replies 4 (4)

Lee-Strong-SEO
Shopify Partner
127 19 26

Hi @GeslianExpress

 

I gave your order process a test but I wasn't able to enter an address in Australia. See the error below (that's not my real address).

 

LeeStrongSEO_0-1699669822184.png

 

I hope this helps you get to the bottom of the problem!

 

All the best,

 

Lee

 

Strong SEO

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GeslianExpress
Tourist
5 0 1

Thanks so much! But do you mind telling me how to fix this? Ive tried already in my shipping settings.

GeslianExpress
Tourist
5 0 1

Hey, i have fixed it do you mind testing it again thanks and let me know if it goes. 

Don
Shopify Staff
2777 199 390

Hi there @GeslianExpress!

 

Thanks for sharing your query and that link to your store with us here in the Shopify Community.

 

I was able to enter a sample address to check to see if shipping was available and, while I'm not able to test an order to completion it appears to be showing shipping options okay:

 

14-44-44638-29160

 

Have you been able to place any full test orders to completion yourself so far in your store?

 

If you're looking to get more of your visitor traffic turning into happy customers you can work on your conversion rate optimisation.

 

In more general terms, I'd advise you to think about the customer experience in your store and how you might be able to potentially improve upon it. 

Don | Social Care @ Shopify 
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