Can't I talk to a live human for commerce customer support?

2 0 0

Cool. So I'm a commerce customer and I have NO option to speak to an account manager? Has to be chat or AI based?


I feel this is completely ridiculous. 


For the fees we pay we should be able to speak with a live human. 

Reply 1 (1)

Shopify Partner
118 6 10

Hi @themobshop , 

Since phone support is not available for Shopify customers, you still can get assistance through live chat, Shopify Community Forum and mail. 

Then the support team is dedicated to provide prompt and solutions that are helpful which will address your needs. 

Rest assured, Shopify is committed to support your business success. 

Ricardo | InventoryHero app Specialist
InventoryHero - Automatically Discount Weak Inventory

Ottawa, ON, Canada