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Cannot run a "check out test"

New Member
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Hello my name is george having problems trying to perform a "checkout/purchase test" I keep getting this error thats attached. can someone please assist me with this situation my email: Thanks

shopify Issue cannot purchase.jpgShopify Issue.jpg

Reply 1 (1)
Shopify Staff
Shopify Staff
1102 128 175

Hi, @Leesgraphics,

Hank here from Shopify.

Thank you for the screenshots, this assisted me with coming up with a possible solution to this issue.

That error message is normally associated with your shipping (Settings > Shipping & Delivery) as opposed to your orders or checkout process. The most common being that that product does not ship to that specific country, or the shipping profiles or rates are not set up.

Can you let me know what your shipping setup looks like currently? Once your rates are correct, then you can try placing the test order once more.

If you have any additional questions, and I will continue to assist you with this.

All the best,


Hank | Social Care @ Shopify 
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