Cant access my shopify account

New Member
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I can't access my shopify account. It says I should visit my account administrator and I dont know how to. Please can someone.

Reply 1 (1)
Shopify Staff
Shopify Staff
315 86 60

Hi @Dbbstore,

Hope you're doing well today! I'd love to gather a little more information to determine our best next steps: 

  • When was the last time you successfully logged in to your account? 
  • What is the full message you're seeing when you try to log in? Feel free to share any screenshots if you're comfortable doing so! 
  • Do you have any staff accounts on your store? If so, are those individuals able to access the admin using their own login credentials? 
  • What is the most recent activity on your store? 

Thanks so much! 

June | Social Care @ Shopify 
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