Check my site payments at chekcout

brandieleebee
Tourist
8 0 1

Hello my customers are telling me there’s no way to check out when go to checkout please help 

Replies 3 (3)
Elias
Shopify Staff
1386 131 206

Hello, @brandieleebee.

 

Thank you for reaching out and posting this question!

 

I understand that your customers are reporting that there's no way to checkout on your shop. I'm afraid there isn't enough information for me to look into the issue at the moment, so I'll need to gather a bit more context. 

 

Can you share your store URL? Which payment gateway are you using at the moment? Is your store subscribed to a monthly plan

Elias | Social Care @ Shopify 
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brandieleebee
Tourist
8 0 1

I’m having trouble with trying the online chat with you guys it’s much more convenient how come I can’t get to it now

Elias
Shopify Staff
1386 131 206

Hey, @brandieleebee.

 

Thank you for following up!

 

After logging into your account on the Shopify Help Center, you'll be prompted to make a search. Simply complete a search before clicking the "Get support" button, and you'll be able to access our live chat or request a callback. It's important to note that you need to make a search, so that you don't get looped back to the login page. 

 

I hope this helps! Please keep me posted!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog