Collections do not load

New Member
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CAN ANYONE HELP ME: on home page when I select a collection, it does not load or go to the collection 


Reply 1 (1)
Shopify Staff
Shopify Staff
1147 78 137

Hi, @ECB1!

Sophia here from Shopify. I'd be happy to take a look at this with you.

In order to find out what's going on with the Featured collections on your home page, it would be helpful if you could clarify the following details:

  • the name of the theme you're using
  • how long you've been experiencing this issue
  • whether there are any third-party apps installed that affect the home page, products, and/or collections

If you can share the link to the store here too, that would be awesome! I look forward to hearing from you.

Sophia | Social Care @ Shopify 
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