Feedback for your online store from the community
Hello there,
I just added a new page and noticed that the sale price disappeared on one of the products. Although when I click on the customize theme in Shopify, it is shown normally. I can see in the customizer the sale symbol, the compare price and the normal price. However, when I visit the website normally over the Internet, the sale price isn't shown anymore. Please help me.
Hey @stylisteteam,
can you please share the link of that page, so that I can review it and let you know what is the actual cause of the issue.
Thanks
Can you share both screenshots?
I put you the screenshots into this PPT
Hello @stylisteteam
I noticed the compare price on your store is working properly
Kind & Best regards,
GemPages Support Team
Hello @stylisteteam
I've updated, this new feature from Shopify.
You can follow these steps:
1.Go to Online Store->Settings
2. Chosse Maked ->Preferences
3. You will then see a setting 'Hide compare-at prices for European Economic Area (EEA) customers' by default this is on, if you disable this your sale prices will work again.
I hope the above is useful to you.
Kind & Best regards,
GemPages Support Team
Thank you very much, this has been the issue
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