Compare price doesn't show up anymore

[stylisteteam]

Hello there,

I just added a new page and noticed that the sale price disappeared on one of the products. Although when I click on the customize theme in Shopify, it is shown normally. I can see in the customizer the sale symbol, the compare price and the normal price. However, when I visit the website normally over the Internet, the sale price isn't shown anymore. Please help me.

[kaalTechGeeks]

Hey @stylisteteam, 
can you please share the link of that page, so that I can review it and let you know what is the actual cause of the issue.
Thanks  

[stylisteteam]

https://mystyliste.com/

Thank you!

[oscprofessional]

@stylisteteam ,

Can you share both screenshots?

[stylisteteam]

I put you the screenshots into this PPT

[oscprofessional]

@stylisteteam ,

[GemPages]

Hello @stylisteteam 

I noticed the compare price on your store is working properly

Kind & Best regards,
GemPages Support Team

[GemPages]

Hello @stylisteteam 

I've updated, this new feature from Shopify.

You can follow these steps: 

1.Go to Online Store->Settings

2. Chosse Maked ->Preferences

3. You will then see a setting 'Hide compare-at prices for European Economic Area (EEA) customers' by default this is on, if you disable this your sale prices will work again.

I hope the above is useful to you.

Kind & Best regards,
GemPages Support Team

[stylisteteam]

Thank you very much, this has been the issue