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Compare price doesn't show up anymore

stylisteteam
New Member
4 0 0

Hello there,

 

I just added a new page and noticed that the sale price disappeared on one of the products. Although when I click on the customize theme in Shopify, it is shown normally. I can see in the customizer the sale symbol, the compare price and the normal price. However, when I visit the website normally over the Internet, the sale price isn't shown anymore. Please help me.

Replies 8 (8)
kaalTechGeeks
Shopify Partner
263 50 57

Hey @stylisteteam
can you please share the link of that page, so that I can review it and let you know what is the actual cause of the issue.
Thanks  

KaalTechGeeks || Shopify Partner
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stylisteteam
New Member
4 0 0
oscprofessional
Shopify Partner
13773 2098 2692

@stylisteteam ,

Can you share both screenshots?

If helpful then Please Like and Accept Solution. Chat on WhatsApp | Email: pallavi@oscprofessionals.com | Skype : oscprofessionals-87 | Hire us | Guaranteed Site Speed Optimization | Website Free Audit | Shopify Theme Customization | Build Shopify App | Custom Pricing Wholesale App | Shopify SEO | Digital Marketing | Shopify Strategies Consultant
stylisteteam
New Member
4 0 0

I put you the screenshots into this PPT

oscprofessional
Shopify Partner
13773 2098 2692

@stylisteteam ,

oscprofessional_0-1669704845825.png

 

If helpful then Please Like and Accept Solution. Chat on WhatsApp | Email: pallavi@oscprofessionals.com | Skype : oscprofessionals-87 | Hire us | Guaranteed Site Speed Optimization | Website Free Audit | Shopify Theme Customization | Build Shopify App | Custom Pricing Wholesale App | Shopify SEO | Digital Marketing | Shopify Strategies Consultant
GemPages
Shopify Partner
3292 727 603

Hello @stylisteteam 

 

I noticed the compare price on your store is working properly

GemPages_0-1669711224497.png


Kind & Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business


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GemPages
Shopify Partner
3292 727 603

Hello @stylisteteam 

 

I've updated, this new feature from Shopify.

You can follow these steps: 

1.Go to Online Store->Settings

GemPages_0-1669712853038.png

2. Chosse Maked ->Preferences

GemPages_1-1669712987487.png

3. You will then see a setting 'Hide compare-at prices for European Economic Area (EEA) customers' by default this is on, if you disable this your sale prices will work again.

GemPages_2-1669713041393.png

I hope the above is useful to you.


Kind & Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business


- If you find my reply helpful, please hit Like and Mark as Solution
- Get connected: App Store | Blog | Community | Help Center
stylisteteam
New Member
4 0 0

Thank you very much, this has been the issue