Conversion rate 0.36! Help!

New Member
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 I have been trying everything. But the conversion rate is 0.36! Please give me some idea what might be the cause that people are putting stuff in the cart and not checking out . Thanks so much .

Reply 1 (1)
Shopify Partner
1070 143 333

Hey @Iffat,

Sorry to hear your conversion rate isn't where you want it to be. You are doing a lot of things right - you've got the right idea with social media - your posts look great.

Hopefully my response will give you some perspective as a first time visitor.

When I add an item to my cart, this "Fast Checkout" pops up. When I click "X" and opt not to use fast checkout, it closes off the checkout. This is not good, people may assume unless they use their email address that they cannot checkout and then you've lost a customer. I would remove this checkout feature. Online privacy/security is a big concern so I think for many people, asking them to connect their personal email address in order to checkout is a turn off.


Say I do make it to checkout, this is my experience (I am in Canada). When I go to checkout the shipping is $11.08 but the estimated delivery is 7-21 days. If I want it within 1-3 business days, it will be $30.96.


This is in USD currently, but if I convert it to Canadian dollars it ends up being $57.44 and likely close to a month for delivery. I personally wouldn't pay that price or wait that length of time for a pair of sandals. I'm not trying to be harsh but rather to offer perspective on why your conversion rate may be what it is.

I'm not sure what your setup is, if you are dropshipping or have a local supplier. If you are dropshipping, we cover suppliers that offer reliable and faster shipping times:

Again, not trying to discourage you. Genuinely want you to succeed. 

We hope our response was helpful, if it was, let us know by giving us a thumbs up and/or marking it as a solution!

Best of luck!


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