Could someone please give me some feedback on my store

[wholesalelinkup]

Hi all, welcome to my new online store for www.Wholesalelinkup.co.uk

I welcome all feedback as have given this some time now.

I have already regular & returning customers but if anyone has any further feedback its always welcomed

Thanks all, i do love this community for honesty.

[Growave]

Hi @wholesalelinkup 

All-in-one marketing platform Growave is here. Congratulations on opening a new store and welcome to Shopify! In general, your store has good design and visual appeal. You have done a great job. I would suggest you applying more eCommerce marketing tools to your online store. I hope my recommendation would be helpful.

• Implement Social Login

Social Login provides easier access to a customer's account and enables creating an account within one click through social media account. It simplifies the login process and enables one-click signup. You can let customers log in using their Facebook, Google+, Twitter, Yahoo, Tumblr, Instagram, or Amazon accounts. Also, gained data through social login can be studied for customer retention and client analysis.

• Add Wishlist

Offering a Wishlist is an effective way to reduce shopping cart abandonment and fulfill sales from customers who showed intent but didn't purchase. Since you offer various options of eco items, I would recommend adding a Wishlist for user experience. If the items from the Wishlist haven't been purchased, an automated reminder will be sent out.

•  Add Loyalty and Rewards program

You mention you have already regular and returning customers. Therefore, I would recommend you implement the Loyalty and Rewards program. It will inspire customers to connect more genuinely with your brand. Also, it increases repeat purchases and turns your customers into loyal clients. Within the L&R program you can include: Points, Referral programs, VIP tiers

• Points

Motivate customers to spend more and act by using the points program. Increase engagement with your community by rewarding customers with convertible points on your Shopify store with activities like rewarding for leaving reviews, social following, social sharing, or for every dollar they spend. Collected points can be spent on the most affordable options for them. Let your loyal shoppers redeem their points rewards like gift cards, discounts,  free shipping, or free product.

• Referral programs

I recommend using a Referral program in order to give your customers an opportunity of sharing your products with friends and getting rewarded for that. Encourage your customers to help grow your brand community using the referral program. The only program that lets you refer a friend, reward both parties, and increase traffic to your Shopify store.  

• VIP tiers

Thank your loyal customers with the VIP tiers. Keep your best customers engaged with VIP ranks and perks. Diverse rewards availability will always find the loyal shopper to increase retention rate. Create as many VIP Tier ranks and choose one of the criteria to achieve the next Tier by earning points, a number of orders placed, and the revenue they brought to your shop.

For adding the functions above you can use several apps. However, if you want to get all of them at affordable price, try  Growave.  We have 5 great features - Reviews, Wishlist, Rewards & Loyalty, Social Login, shoppable Instagram gallery on Shopify store under one dashboard. Test Growave during the free trial period to check whether it works for you.

In order to install a free trial, please press here

[collinsmbaka]

Hi @wholesalelinkup 

Thanks for sharing! I just browsed through the store - I really like the idea and the store customer experience is above average. I like that you have these breadcrumbs that make it easy for customers to navigate the store. You have done a good job in the store! 

I do have some suggestions;

1. I don't think you need to use a picture here, looking at it at first - I thought it was a clickable link, but just a placeholder image. Maybe you can add icons or images with less height to reduce the space that the section is taking up. The image quality is also low, which also makes the store look very unprofessional. 

2. Add a Quickview option on the products on your collection and home pages: Having a Quickview option on your collection page will make it easier for your customers to view more of your products. When your customers are able to easily preview and read the product details without going to the product page, they are more likely to view more products and which in turn can increase their chances of making a purchase. The Quickview should have all the details on the product page like a pop modal that can easily be closed

3. Engage with your customers and visitors - I will suggest adding a Live chat, you want to reach out to your visitors and show that you're ready to answer any question they might have. You can have a Live chat that launched after 60 seconds of someone landing on your store that asks, “How can I help you today?”. The idea here is to engage and show your visitors that you're available to answer their questions.

4. Show Estimated Delivery Date and Shipping Date - Many customers don’t want to wait until checkout to know when they’ll receive their order, and showing the Estimated Delivery Date helps users to estimate when they can expect to receive their order. Add the delivery-date estimate, or delivery-date range, within the product page, it should be close to your "buy" button. For example; “Standard Shipping — 4 business days. Get it by Oct 12”. Customers will get a quick idea of when they are getting the item and will be more confident to place an order.

You've got a lot of products and making it easy for your customers to filter and search for items will increase your store customer experience - I will suggest adding advanced filtering and search app to help your customers quickly search & filter what they need to lower bounce rates and convert more - the easier it is for customers to find what they want, the more likely they will make a purchase. You can check out the Collection filter and search bar app by Sobooster used by 3000+ brands on Shopify to boost sales.

Cheers!

[CutOutWiz]

Hello @wholesalelinkup 

Hope you are doing well! Your shop looks very neat and organized. Good job is done there. The theme matches your products very well.

Here are some areas where you could consider working on

• A good idea is to have your newsletter as a popup so that it shows up when the customer enters the home page. This will make it more visible and attract more people to your newsletter from where you can target more interested people.

• People tend to buy more from people they can easily relate to. If you share your journey, your goals, and your aspirations with your customers, it will be easier for people to connect with you. If you can create an emotional connection with your visitors, people are sure to buy products from you.

• It is a good idea to place a banner on the homepage that tells your customers exactly what they are looking for. You may add a separate banner for each of your product types

  Your banner looks very good and matches your theme and product. Consider, however, adding a Shop Now button to your banner, which will take you directly to the relevant product page.

  It is a good idea to have multiple slides on your banner (each should stay for around 5seconds) for each product type and have the CTA buttons for each slide redirect the customer to a different product page.

• People always don’t know everything about a product beforehand. When they see a product or show interest in a product, they want to know more about the different aspects and specifications of the product. If product descriptions fail to provide people with enough information about the product and fail to create an appeal for the product, the visitors won’t buy the product. So, provide elaborate and appealing product descriptions to every product to increase your sales.

• Use a star rating widget to let website visitors evaluate your business. They create standardization, allowing customers to compare different products easily. It also helps you get feedback about your products.

• You will be surprised how much you can benefit from a chatbot. It can collect your necessary customer data, help you analyze which stuffs are trending or in more demand, and overall solve your problems by answering common questions so you won't have to.

• I see that your store doesn’t have a Favicon. Having a favicon on your website is crucial. It makes your site recognizable on browser tabs, but it too gives a professional look to your website.

• Customers read user reviews more than they read product descriptions. If they find that 50 other people have liked your product and have purchased from you, it helps your credibility and they feel safer buying from you. So try to add some reviews of your products and services to your homepage.

Hope this helps you. If you find it useful, leave a like to let me know! Happy Selling! Thank you and the Very Best of Luck to you! 

[wholesalelinkup]

Thank you very much for your feedback

[waytoapps]

Hello @wholesalelinkup 

Hope you are doing good. Your store looks nice and here are few suggestions.

Add few products with ATC(add to cart), on the Homepage.

Include Blog page, Blog posting will allow you to show your followers a personal side of your business. In this way you can engage with Existing and New customers.

You can promote your products with word of mouth strategy. Boost your sales with the app from the shopify app store   which helps to increase your sales further. Improve your conversions by directly reaching those who close to your customers.

There is no terms and conditions checkbox at checkout. I suggest you to install an app from shopify app store which provides 'I agree to the Terms and Conditions' before checkout .As it makes easy for the customer to read your terms and policies.

There are no reviews on your products. Add product review app, so that customer can reviews on the products they purchase from your store.

You can also sell your products on Etsy marketplace as it is very good platform to sell unique, handmade and Vintage goods . If you are already selling on Etsy store consider our Etsy Integration app in the shopify app store. Etsy is a Huge marketplace for selling creative goods such as art & collectibles, crafts & supplies, jewellery &accessories and more, you can give further exposure to your products.