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couldn't be connected because the store is frozen

petparentsclub
Tourist
7 1 1

i cant connect my domain it shows couldn't be connected because the store is frozen.

Accepted Solution (1)
petparentsclub
Tourist
7 1 1

This is an accepted solution.

thank you for your help

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Replies 11 (11)

petparentsclub
Tourist
7 1 1

anyone can help

Dan-From-Ryviu
Shopify Partner
7726 1502 1510

Hi @petparentsclub 

Please login to your Shopify account, unfrozen your store by selecting plan for it and then you can connect your domain.

You can check this article to learn more 

https://community.shopify.com/c/blog/how-to-unfreeze-reactivate-your-store/ba-p/1447342

 

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petparentsclub
Tourist
7 1 1

yes i trird buy it shows Your account doesn't have permission to view this page. Try using a different account or going back to the Stores List page.

Dan-From-Ryviu
Shopify Partner
7726 1502 1510

Only store owner can pay store billing, so I guess you are login in a staff account. Please login to store admin account. 

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petparentsclub
Tourist
7 1 1

hi mr dan im the onwer 

Dan-From-Ryviu
Shopify Partner
7726 1502 1510

Maybe you login using Staff account by accident. 

- Helpful? Like and Accept solution or Buy me a coffee
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
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petparentsclub
Tourist
7 1 1

hi how to login with admin account , and where to find

petparentsclub
Tourist
7 1 1

i try to use my credit cartd to make the payment , yes and it failed , i input wrong information maybe. and the payment did not go through, and suddenly, i cant load the, and the error message pop out

Dan-From-Ryviu
Shopify Partner
7726 1502 1510

If you can enter payment it mean you logged in admin account. If you still cannot then please try to contact Shopify support so they can check and solve it for you.

- Helpful? Like and Accept solution or Buy me a coffee
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
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petparentsclub
Tourist
7 1 1

This is an accepted solution.

thank you for your help

Dan-From-Ryviu
Shopify Partner
7726 1502 1510

Welcome

- Helpful? Like and Accept solution or Buy me a coffee
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look
- Enjoy 1 month of Shopify for $1. Sign up now