Solved

Customer can't place item in cart

Merkaba22
Visitor
3 0 0

Customer wrote to say they they cannot add our primary product to the cart to purchase -- verified that selecting the product Sophia 2:92 or any variations will not move to cart.

 

What is the solution?

https://sophiatremolos.com/collections/sophia-2-92-tremolos/products/sophia-2-92-tremolo

Accepted Solution (1)

Ollie
Shopify Staff
2327 454 397

This is an accepted solution.

Hey @Merkaba22,.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! Are you still experiencing this issue with adding the product to the cart from the online store? 
 
The reason I am asking is because I navigated to the product using the link that you have provided and I was able to successfully add the product to the cart. I took a screenshot of the cart page to show as an example:
 
18-05-85542-58357
 
If your customer is experiencing an issue with a product not appearing in the cart after selecting Add to cart, it could potentially be an issue with the browser that they are using. In some cases, clearing the cache from the browser can fix minor issues that you may experience on the Shopify platform. It may be possible to have your customer use a separate browser to successfully make the purchase. 

Looking forward to your response

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Ollie
Shopify Staff
2327 454 397

This is an accepted solution.

Hey @Merkaba22,.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! Are you still experiencing this issue with adding the product to the cart from the online store? 
 
The reason I am asking is because I navigated to the product using the link that you have provided and I was able to successfully add the product to the cart. I took a screenshot of the cart page to show as an example:
 
18-05-85542-58357
 
If your customer is experiencing an issue with a product not appearing in the cart after selecting Add to cart, it could potentially be an issue with the browser that they are using. In some cases, clearing the cache from the browser can fix minor issues that you may experience on the Shopify platform. It may be possible to have your customer use a separate browser to successfully make the purchase. 

Looking forward to your response

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog