Customer Password Reset - Transfering From Wordpress/Woocommerce

[justcableties]

Today I ended an hour or so support about my customers not getting an email when they try to reset their password.
I have to say I was bitterly disapointed with the final answer.
It seems that because I have transfered my website from a Wordpress/Woocommerce site to Shopify the 3941 customers that I moved over can not just simply request a password reset if they have forgot their password!
They have to contact me so that I can send them an "account invite" How many customers will I lose because they think that I either can't be bothered, or that my shiney new website is rubbish!!!
Had I had known that my customers would not be able to reset their passwords along with the other Shopify issues I have come acrossed in the passed 6 weeks I would have stuck with Wordpress/Woocommerce.
Bewhere if your thinking about making the change!!!

[Promer]

Hi @justcableties 

I'm sorry you're going through this. Maybe the reason for this issue is that Shopify doesn’t store customer passwords for security reasons, so all imported customers must be re-invited to activate their accounts.

A workaround is to bulk send account invitations instead of waiting for customers to request a password reset. You can do this by using Shopify's bulk account invite feature or an app like Bulk Account Invite Sender from the Shopify App Store. This way, all your customers get a direct link to activate their accounts rather than having to reach out to you individually.

I know this isn’t ideal, but once the invitations are sent, your customers won’t face this issue again

[justcableties]

Hi @Promer
The problem as I see it with a bulk invite send out is that I'll be send all these emails and that could be classed as spam, then I could get my domain email address blocked.

I've been sending out a reconnect email campaign via Kalviyo and had I had know of this problem I could have added this invite to that.

Thank you for your reply