Customer says they have a $10 credit fraud?

[dha65]

I have a customer that order some sandals and said they are too small. I offered for them to have them returned or get a $10 credit for future purchases. She says that she already has a $10 credit that I did not give and ask if she can use that credit plus the $10 credit that I will give her, giving her a total of $20 credit.  So I ask her if she got the $10 credit that she said she already had from our store she said "Yes, when I ordered the sandals, it was sent for further business, for my next purchase, so already have a $10 off"  So I'm like thinking "what?".  I did not give her any $10 credit coupon whatsoever when she ordered those sandals. So I'm left scratching my head thinking she's trying to pull a fast one.  Please let me know what you think.

Thanks!

[rajimulislamjoy]

It sounds like there may be a misunderstanding or miscommunication between you and the customer regarding the $10 credit. I'd recommend politely clarifying with the customer the details of any credits they believe they have received and ensure that your records align with theirs. If there's still confusion, you can offer to review the order history together to resolve the issue amicably.

[dha65]

No, I meant this for community discussion. Sorry about that.