Hi @Vanabb
I'm really sorry to hear you're going through that—it’s incredibly frustrating when you feel stuck like this. Based on what you've shared, here's how you can handle this situation:
- Contact the App Developer Directly: Most Shopify apps are created by third-party developers. You can find their contact information on the app's page in the Shopify App Store. Look under "Support" for an email address or a direct contact form.
- Reach Out to Shopify Support: If the app developer is unresponsive or has disappeared, contact Shopify's support team. Explain the issue clearly, provide proof of purchase (e.g., email receipts, transaction IDs), and outline your attempts to contact the vendor. While Shopify doesn’t always handle refunds directly for third-party apps, they might be able to assist in mediating or advising you on next steps.
- Check Refund Policies: Review the app’s refund or cancellation policy, which should be stated on the app’s page or in the terms of use. Use this to support your refund request.
- Dispute the Charge: If you’re unable to resolve the issue through Shopify or the app developer, consider disputing the charge with your bank or credit card provider. Provide all necessary evidence, like invoices or screenshots of conversations, to strengthen your case.
- Leave a Review: If the issue remains unresolved, leave a review on the app’s page. Be factual and professional in describing your experience—it can help warn others and sometimes prompt the developer to take action.
Quick Tip:
When choosing apps in the future, always check recent reviews and ratings. Avoid apps with a pattern of complaints about customer support or unresolved issues.
If you need any other assistance, feel free to reply and I will try my best to respond.
Best regards,
Daisy
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