Hey @Mandycat4. Thanks for reaching out. This is a great question! You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner. I took some screenshots to assist you with the navigation. Once you successfully login - you will be directed to the Help Center. After you select the topic that you would like assistance, you can scroll down below the related articles to locate the options to Get Support and speak directly with a Support Advisor about the situation. Let me know if you have any questions.
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