Solved

Delivered used product and now denying for a refund

khushi513
Visitor
2 0 1

I ordered FashionRoar™ adjustable fit Cargo Pants on this store on shopify (fashionrooar) and I was delivered a wrong and defective product instead of what I ordered. I tried contacting them for a return but they have provided a fake email. I want my money back asap. (order #3386)

Accepted Solution (1)

Koky
Shopify Staff
9 2 0

This is an accepted solution.

Hi Khushi!

 

I'm really sorry to hear you had to experience this. If you have reached out and they provided a fake email it would be best to report the merchants store using this form. Assuming the email they provided is fake, requesting a refund might not be possible. I would recommend you reach out to your bank and request a chargeback to receive your money back.

 

Let me know if you have any questions!

 

- Koky.

To learn more visit the Shopify Help Center or the Community Blog.

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Replies 3 (3)

Koky
Shopify Staff
9 2 0

This is an accepted solution.

Hi Khushi!

 

I'm really sorry to hear you had to experience this. If you have reached out and they provided a fake email it would be best to report the merchants store using this form. Assuming the email they provided is fake, requesting a refund might not be possible. I would recommend you reach out to your bank and request a chargeback to receive your money back.

 

Let me know if you have any questions!

 

- Koky.

To learn more visit the Shopify Help Center or the Community Blog.

khushi513
Visitor
2 0 1
I have already filled the form, but of no use as the email ID provided by
the store fake. Kindly give me my money back.##- Please type your reply
above this line -##

Nandinii1
Visitor
1 0 0

I am facing the exact same issue. I have sent a mail on the email id provided on the site but have recieved no response.