Does anyone know how to remove a color bubble option when you are not offering that color option?

[Darius_A]

Does anyone know how to remove a color bubble option when you are not offering that color option?

Why does a color that is not selected as a variant from your POD as an option for a specific design (example: white shirt white graphics) still show up as an option on the shopify site? Keep in mind, I migrated my design over from the POD, did not selct white as an option, on shopify's site/variant area white is clearly not selected. On the actual store the white option is listed as a color option bubble; the shirt doesn't turn white when you hover over it but customers can selct white and place an order. 

I had to refund a customer. because they tried to purchase white on white which I wasn't offering from the POD, nor through the migration over. It doesn't list white in the POD or shopify products < variants area until it's live in the shopify store. (aggravating!) What can I do to elimanate this problem?

[DaisyVo]

Hi @Darius_A 

To resolve the issue of unwanted color options showing up in your Shopify store:

1-Check Variants in Shopify:

• Go to your Shopify Admin > Products > Select the product.
• Ensure all unwanted color variants (e.g., white) are deleted or disabled from the Variants section.

2-Verify POD Integration Settings:

• Review your Print-on-Demand (POD) app settings to ensure only selected variants sync with Shopify during migration.

3-Clear Cache:

• After making changes, clear your browser cache or use an incognito window to confirm updates are reflected.

4-Remove Unwanted Metadata:

• Use an app like Bulk Product Editor or Shopify's Admin API to check for residual metadata or hidden tags causing the unwanted variant to appear.

5-Disable Auto-Sync for POD:

• Disable automatic syncing of all variants from the POD app if not all are intended for sale.

These steps should eliminate the unwanted color options from your store.

If you have other questions, feel free to ask, and I will answer them as well.

Best regards,
Daisy