Domain issues

New Member
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after signing up for my domain, it wasn't coming up anymore

Reply 1 (1)
Shopify Staff
Shopify Staff
1425 174 254

Hey, @jonmercy. Welcome to the Community; I’m here to help you figure this out!


In order to determine what exactly is happening, and how to go about troubleshooting it, would you please let me know the following:


  • What is your domain name?
  • When you say your domain “wasn’t coming up anymore”, are you referring to not being directed to your storefront when you type your domain name into your browser address bar? 
  • Where did you purchase your domain from? (ie. Did you buy it from Shopify? Or did you buy it from a third party hosting site?)
  • When you go to ‘Online Store > Domains’, do you see your domain listed there? 
  • Also in ‘Online Store > Domains’, is there a green indicator next to your domain that says ‘Connected’


I’ll keep an eye out for your reply, so we can work through this together. Thanks!

Helen | Social Care @ Shopify 
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