Error on my shopfy

Solved
Ch8
New Member
4 0 0

Good morning, 

 

Today some pepole cannot watch on my website. It givese me this problem. 

 

IMG-20211018-WA0000.jpg

Accepted Solution (1)

Accepted Solutions
Ivy
Shopify Staff
188 26 25

This is an accepted solution.

Hi, @Ch8  - thanks so much for reaching out here.

I think this may be an issue relating to your domain, but I would like to check the message via my own browser, in English to check and see. Are you able to please share your store front address with me? Thank you! 

Ivy | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Replies 5 (5)
Ivy
Shopify Staff
188 26 25

This is an accepted solution.

Hi, @Ch8  - thanks so much for reaching out here.

I think this may be an issue relating to your domain, but I would like to check the message via my own browser, in English to check and see. Are you able to please share your store front address with me? Thank you! 

Ivy | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Ch8
New Member
4 0 0

Ok, thanks 

 

Because we recently changed the email address fro introvabiligirl@outlook.it to Lavie66shop@gmail.com. 

 

The link to my website is: 

Screenshot_2021-10-18-13-30-20-472_com.android.chrome.jpg

Ch8
New Member
4 0 0

Goodmorning, 

My shopfy dosen't work. Can any one help me?.

Yesterday dosen't work all day. It is my work.

 

Thanks 

Ch8
New Member
4 0 0
Click to expand...
Sorry my problem is not resolved. I'm. Paying Shopify without any help and my website still dosen't work. 
Ivy
Shopify Staff
188 26 25

Thanks for getting back to me again @Ch8. I have just accessed your store using the address you provided in your previous screenshot:

Ivy_0-1634646796049.png

 

This leads me to believe this may be an error with either your device or browser preventing you from accessing your store. Would you mind trying the following trouble shooting steps to see if these help?

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.  
  • Try on another web browser or an incognito window.   
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.    
  • Try another device or on the Shopify Mobile app.
  • Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)  
  • Ensure there are no pop ups being blocked in the web browser.   
    Ensure you do not have any firewalls or pop up blockers enabled on the device

Let me know if this works for you, thanks! 

Ivy | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog