Feedback for your online store from the community
To continue receiving payouts, you need to secure your account by turning on two-step authentication. If two-step authentication is not turned on your payouts will be paused. Learn more
Hi Everyone!
I am trying to enable Instagram shopping for my catalog, but a product was flagged by Facebook Commerce for violating the Commerce Eligibility Requirements. At first, I appealed the decision because I wasn't sure what the issue was and the store was rejected. I then realized what the issue was, fixed the product to ensure compliance with the requirements and now I can't appeal again!
Does anyone know if I will be able to re-appeal and get Facebook to recognize that the issue has been fixed? Otherwise, how can I get in touch with Facebook to get someone to reverse the ruling? It has been a week now and I would like to get this store linked to their Instagram as soon as possible. Thanks for your help!
Hey @Valeriya_Canada!
I found another community post where many merchants like yourself are having a similar issue. Some have resolved this issue by reaching out to Facebook and demonstrating confidence that they are meeting the commerce account criteria:
If you run into any further issues with Facebook or Instagram, we also have a fantastic community forum thread right here with steps on how to fix any current known issues for the Facebook channel.
Facebook Support Methods:
Appeal Your Rejected Product (on Instagram / Facebook) via this form
Let me know how you get on!
Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
User | RANK |
---|---|
16 | |
16 | |
9 | |
6 | |
6 |
Would you love to unleash the unbridled power of the Google Shopping Channel into your sho...
By Gabe Jan 6, 2023How can you turn a hobby into a career? That’s what Emmanuel did while working as a wa...
By Skye Dec 30, 2022Shipping can be one of the most vital parts to set up and manage your business. Understand...
By Ollie Dec 16, 2022