Facebook ineligible.

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I am trying to connect my facebook page to Shopify account inorder to sell my products on facebook. When I try to add my page on sales channel it says "Ineligible:This asset is already connected to another Shopify store.

I would also like to add the I added same page to my Shopify previously and then delete it now I am adding it again. Please help as I just getting started with Shopify.

Reply 1 (1)
Shopify Staff
Shopify Staff
1761 124 202

Hi, @rinkesh04.


Welcome to the Shopify Community and thank you for sharing your question here!


I understand that you're trying to connect your Facebook page to the Facebook Sales Channel of your Shopify admin. However, you're receiving an error message that you're ineligible, as it's already connected to another Shopify store.


You mentioned that you previously added this Facebook page to another Shopify store and removed it. A Facebook page should only be connected to one Shopify store. This is because the Commerce account, which is a requirement to setup Instagram Shopping and Facebook Shop, is tied to a Facebook Page and a Facebook product catalogue. 

The Facebook Sales Channel will show Facebook pages to connect to during the onboarding process that is already connected to other Shopify stores. If you connect a Facebook page on another store (store 2) that's already connected to another Shopify store (store 1), the Facebook commerce account that's associated with the Facebook page on store 1 will be disabled by Facebook.


Since you've removed the Facebook page from your second store, I recommend contacting Facebook Support directly so they can take a closer look at your account settings.


What other social media platforms are you looking to market your business to? Take a look at our Shopify Blog which outlines some of the highest performing social media platforms to help boost your business.

Victoria | Shopify 
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