Feedback for your online store from the community
Currently, there are only three statuses for a draft order: Open, Invoice Sent, and Completed. We often send invoices to our customers, but we would really like for those invoices to be able to be canceled without deleting the draft order. A fourth status, "Cancelled" for draft orders (invoices) that are older than 30 days would be really helpful for our items. Especially right now when we have literally thousands of old draft orders lying around in the store and would like to be able to retain the data, but make it so the customers cannot complete the order without contacting sales.
Especially since we've had to raise prices, more or less, across the board recently...
this process is easy and can be done manually unless there is an automated app you will use which can be a paid apps. but the best is manually so as not to loose tangible informations of customers
I'm not sure what part of the process is supposed to be easily done. We have thousands of old draft orders that need to be cataloged and handled if we are going to clear it all out. We don't want to lose the data because each one is a potential client lead.
It would be so much easier if shopify had a way of archiving and deactivating draft orders.
Hey Community 👋 Did you know that March 15th is National Everything You Think Is W...
By JasonH Apr 1, 2025Discover how to increase the efficiency of commerce operations with Shopify Academy's l...
By Jacqui Mar 26, 2025Shopify and our financial partners regularly review and update verification requiremen...
By Jacqui Mar 14, 2025