Feedback on My Store ( No Sales but some Traffic )

[Koidian]

Hi,

I have been operating my Shopify Store as a Dropship Store with the view of making a little extra cash !!!

Problem is I get traffic , but no sales and it is frustrating me ALOT .

Any feedback or ideas from the "experts" out there would be appreciated 

[Koidian]

Thanks for the heads up !

[PageFly]

Hi, since we don't have your store here to check closely, I just can provide you some suggestions as below: 

Check the source of the traffic and your analytics: If you are getting traffic from Ads, make sure the ad content and the landing page don't conflict with each other. If they are traffic from your social pages, resonate them even more with your content, finally they will buy from you.

Page speed: Lots of people are talking about it recently, as many purchases are made on mobile, if the site is too slow to load, people will leave. And they don't trust the store either.

You may check the page speed with Google speed insights, Speedboostr,... in order to know if your store scores too low.

The next step would be: 

- Identify the main causes

- Find an appropriate fix: In most cases, low page speed is caused by oversized images, you can use some image optimizing tools to reduce the image's weight. Sometimes, too many 3rd party apps can slow down the page too => remove what you don't use anymore to increase page speed.

For more tips about improving page speed, you can check our guide here https://pagefly.link/xQKRAfpQ (We recommend image optimizers there as well, both online & offline tools)

Check cart page & checkout page: If you already have some visitors add to cart, but they leave the cart. Let's add the product to cart and check the cart page and checkout page yourself.

Is there any thing that is missing / confusing on the page?

Is there any CTA thats tell the visitors that you're offering another discount / coupon? => it can make the visitors hesitate and think there're better deals from you and they will have to look for it and leave the cart.

Improve trust for your store: 'trust' is somehow abstract and varies greatly on each visitors. Make sure you add some elements to enhance the brand credibility. For example: add reviews, rating and trust badges. We have reviewed most popular review apps on Shopify here https://pagefly.link/sJtxWYJx You may consider using one of them.

Other things can be done to improve trust: Add FAQ page, Return & Policy page and make them easy to find on your store (in the footer, and / or near the Buy section).

For some reasons, the visitors may be not ready yet to buy but they have some interest on your products, so I think you can place a subscribe form and provide the visitors some incentives if they decide to subscribe. Klaviyo, Omnisend or MailChimp can work very well, I just name some.

Also, if you want more flexibility to custom your pages, I'd love to introduce our product PageFly Landing Page Builder - We have been in the conversion rate optimization field for 5 years and providing solutions for more than 100,000 customers. I believe you will find it come in handy in optimizing your pages, enhance the user flow. Our page builder is developed will minified code and lazy loading features (delays the load of objects until they are needed), so page speed won't be much of the problem. We have a Free plan when you can use all features, so I hope give us a try.

I hope some ideas above are useful for you. If they are, please give me a 'like'.

If you can share your store with me here, it'd be great too. I will take a further look. Have a nice day!

[MS-WEB-DESIGNER]

Dear @Koidian 

Please share your store url.

[AiTrillion]

@Koidian, I hope you are doing well! please share your store URL so I can look into it and provide you feedback. 

Thanks

AiTrillion

[Tuecus]

Hello @Koidian 

Provide your website URL

[LuckyDanny]

Hey there, @Koidian!  

That’s one of the worst feelings in the world. You put in the effort and time, but the sales just aren’t there. 

Like others, without knowing your store’s URL, it’ll be hard to give you specific details. But here’s some general advice.

Use visitor behavior
If you aren’t using it already, now is a good time to start. This includes things like heatmaps (to see where people click) and session recordings (to see what happened during a visit). A colleague of mine has a great video that tackles this same issue for another Shopify store: https://www.youtube.com/watch?v=ssmhY8OlJfg&t=5s

When you use visitor behavior, you get a better picture of why people aren’t checking out or what hurdles they are facing as they move through your store. 

Not all traffic is good traffic
There’s a common misconception that any and all traffic is good, but that’s not true. This is where session recordings come into play. You can filter recordings by source or even UTM parameter, meaning you can watch what people from your top traffic source are really doing.

Are they clicking around? Are they confused?

Don’t look like a dropshipper
As a merchant, you have to build trust with your visitors the moment they land on your website. Unfortunately, too many dropshippers miss that mark.

• Own your niche: Dropshipping is almost too easy in that some merchants add every and any product. However, you’ll be more successful if you have a clear niche.
• Customize and customize some more: Remove the standard dropshipping bullet description. Draw your visitors in with fun descriptions and instructions they want to find, like wash directions.
• Avoid keyword stuffing: Again, this may not be you. Many dropshipper have products like “Mens work shorts khaki cargo shorts for men” as a product title in hopes that they can improve their SEO. It doesn’t work like that. Instead, add unique product names.

Connect with your visitors
Do this through a live chat and a survey/poll that asks, “What stopped you from checking out today?” You may find that it’s a different reason that you suspected.

Optimize your homepage

This is where your heatmap comes into play. See where people are clicking (or not) and how they scroll. If they are clicking on the main navigation with little scrolling on the homepage, your visitors aren’t even making it anything below your hero image. So if your hero image is missing a CTA, adding one could make a lot of difference.

If you want to provide your URL, I and others here would be more than happy to lend you some advice. In general, I highly suggest that you implement visitor behavior to understand what’s going on. The more you understand, the more you can get to the bottom of the conversion issues.  Lucky Orange has heatmaps, session recordings and more with a free trial (no credit card needed) and plans that start at US $10/month.

I hope this helps! Good luck!

Cheers - Danny

[Koidian]

Hi thanks for reaching out .

Our URL is www.koidian.com

Thanks

[Koidian]

Thanks for reaching out .

My url is www.koidian.com

[Koidian]

Thanks Danny for your advice .

All makes perfect sense and some things I have already tried .

Just really at a loss and about to just close it and start again with another style and maybe another e-commerce platform .

You cant make people buy products , but I am at a loss to understand how people are making hundreds to thousands a day on this .

What does not help is Facebook blocks your merchant account no matter what you do !!!

[Tuecus]

Hi @Koidian 

Just now i came across your website everything looks fine . I have few suggestions to increase traffic.

Testimonials  A testimonial is a third party statement that comments on how good someone or something is. By strategically placing website testimonials on  your home page you can convince interested users that you’re worth their trust. In fact, reaffirming your product’s worth is one of the key techniques in the psychology of selling.

Wishlist  helps us to keep an eye on what customer want and also helps to reduce the number of users that get lost on their way to check out there products

Many customers will automatically look for social proof now that product reviews are so commonplace, especially on ecommerce sites. So, if your website doesn’t have customer reviews, you’re likely to miss out on valuable business.

Rewards Programs  new concepts for the people in business and similarly, you must also be aware of its benefits. Reward programs are of immense help for an online business trying to build their own community of loyal customers. These programs help businesses to increase customer retention and experience while cutting down the extra expenses done on advertising. Also, to start a loyalty program and maintaining it for the long run will benefit you in holding your existing customers intact. 

Blog used to provide a unique way for people to share their thoughts, feelings, experiences, and opinions and It is a huge opportunity to increase your company's visibility.

Social login  is single sign-on for end users. Using existing login information from a social network provider like Facebook, Twitter, or Google, the user can sign into a third party website instead of creating a new account specifically for that website. This simplifies registrations and login for end user.

Thanks
team Tuecus

[AiTrillion]

Hey @Koidian, This is AiTrillion- an All-in-one Marketing Platform on Shopify. I would love to share my thoughts for your store based on 9 years of experience with Shopify that will help you to improve your store and bring conversions. 

- In the footer menu, add shipping policy-privacy policy-contact us- about us information.

- Issue with navigation - Make your store easy to navigate. Add a sticky header with a drop-down menu. If your store will be easy to navigate it will help you to reduce the bounce rate.

- The layout of your homepage isn't good. You need to organize the store. The home page should flow better. I would recommend setting it out like this. Slideshow Image- Collection List- Product Recommendations- Testimonials- Newsletter sign up box- Blog Posts.

- Instead of making customers scroll down to see the details, create a drop-down for it. There's a blank space in the left of the product page. It should not be there.

- Also, another important point is to make your store engaging to engage the traffic coming to your store and reduce the bounce rate. 86% of consumers will spend more if it involves a better customer experience.

• Add a review section on the product page. 93% of people read reviews before making a purchase. 

• Reach your customers directly with the help of push notifications and bring back customers to your store. You can send offers and rewards to customers. 
• You can add a countdown timer to create urgency for your promotions or offers with the countdown timer bar and motivate your customers to buy more from the store. It helps in increasing sales.

To add the above marketing engagement tools there are many apps available in the Shopify app store. Instead of installing multiple apps, you can install the all-in-one Shopify app AiTrillion and get all the benefits of marketing features in a single app. 

P.S- Free plan available.

[Koidian]

Thank you very much for the reply .

I will utilise all of those suggestions .

I really appreciate it as very frustrating!!

[Koidian]

Great advice .

Thanks I will institute the suggestions and see if this improves the sales rate .

Appreciate the advice .

[AiTrillion]

@Koidian, you're welcome and let me know if you need any help with the AiTrillion setup, I will be happy to help. 

Thanks

AiTrillion

[RyanPatient12]

Any relationship takes time to develop. Any good business takes time, too. We all need patience. You can only continue try and improve your site&product, drive more traffic to your site. I guess there is no shortcut to any success.

Do you still need a supplier? May you can try ESdropshipping.com. ESdropshipping is an all inclusive dropshipping service provider. A combination of Oberlo and AliExpress. They can help dropship from 1688, with better price than Alibaba&Aliexpress. What's more, better shipping, great.

Was my reply helpful？ Click like to let me know!

[AiTrillion]

Hey @Koidian,

I hope you are doing well! Have you implemented the suggestions and found the solution? 

Did you get a chance to try the all-in-one marketing app AiTrillion? If you need help with setting up the features, I will be happy to help or you can email our support at support@aitrillion.com. 

P.S- Free plan available.

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