Feedback on my store

jbrown1
New Member
1 0 0

Hi I would like feedback on my store, I am trying to get unsuspended in Google Merchant Center for Misrepresentation of self or product (Untrustworthy promotions), I am not sure what that means? I reached out to my Google rep by email and he sent a generic email basically stating the violation, I searched my website tried to locate any issues, I did make a few corrections and requested a review by email, he stated it was reviewed but still remained suspended due to the same violation. I am not sure what I am looking for to correct, I asked for details from the Google rep and never received a reply. Please review my website https://ninjablk.com/

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Growave
Shopify Partner
1111 36 382

Hi @jbrown1 !

I have also found that there are only a few products in your store, try adding more products so that your customers will have a lot of options to select from.

90% of people read reviews before purchasing an item. I personally do not read the description too much, I go straight on to the reviews section because that is social proof. In my opinion that is essential for every site. I highly recommend (almost insist) and adding that feature on your site. You can use Growave for that, it offers automated emails within the Reviews feature as well.

The items in your store are more on an expensive side, therefore I recommend giving back to your customers by rewarding them with free shipping, discounts, and other goodies for spending a certain amount of money on your site. That way,  letting your customers know that you care about them.

Use a referral program that will encourage your existing customers to share your products with their friends by giving discounts if the latter have purchased something from your store. With referral programs it is important to carefully set up so that you are not giving huge discounts and not getting anything back. [I recommend using one by Growave., because it is safe and it is integrated with 6 other marketing features (Reviews, Wishlist, Rewards, Social Login, Instagram, Discounts, Referral, VIP tiers) for better performance. 

Hopefully, I managed to help you. If so, please let me know by liking this post.

Growave is the all-in-one marketing platform that has
- Visual Reviews with automated emails
- Loyalty&Rewards
- Wishlist
- Instagram
- Social Login + more

Increase conversions with ease here
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Tira
Shopify Staff
Shopify Staff
1259 88 209

Hi, @jbrown1.

Thank you for your question and thank you @Growave for your suggestions. I wanted to share a thread I found in our Shopify Community that may help. Check out this thread where a Shopify Partner has responded with suggestions to add full contact details, making sure your checkout meets Google's requirements, making sure you're selling approved products, along with other suggestions: (Untrustworthy promotions) UNTRUSTWORTHY PROMOTIONS (MISREPRESENTATION OF SELF OR PRODUCT)".

Let me know if this helps!  

Tira | Social Care @ Shopify 
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