Feedback on my store

[Kbpetstore]

Hello everyone,  

Just started this new store and looking for some feedback. Thanks for any replies and feedback in advance.  

https://kbpetstore.com/

[Tuecus]

Hello @Kbpetstore ,

I had look into your website, It's looking good. I have few suggestions, I hope those will helpful for you!!!

-> You can add the About us page in the footer section of your website, the page that introduces yourself to your website visitor, tells them what you do, and builds compatibility that will hopefully turn them into a customer. You can increase your stocks. 
-> And you have to create your store blog, Your blog gives you the chance to make applicable substance for your clients. Utilize this as an advertising strategy to drive activity back to your site.
-> You can add item reviews, customers need to make the decision to purchase a product or service from a business item review are important.
-> You can add your store blog in footer section or in menu, It helps to generate awareness about you and your branYou can improve your Testimonials. Testimonials take the spotlight away from the seller, and shine it on the customer. Adding client testimonials to your website can be an extremely effective way to establish trust and strengthen your company's reputation. They are extremely powerful tools when it comes to strengthening your branding.
-> And You can start giving dedication focuses to your customers on various credits like joining, subscription, making a buy, taking into account message pop-ups, sharing or following via web-based media mean referral rewards. This will assist you with captivating your customers and hold them. You can compensate your customers to reclaim those focuses. At the point when you will offer focuses to them they will come back again later on to cause a buy to reclaim those focuses. This energizes rehash buys which expands deals and helps in holding your customers.

Further, if you like to implement customer engagement in your store I suggest you to install our Shopify app Tuecus. It helps for you Increasing of sales. And it gives you Attractive Customer Dashboard and Raises The Store Revenue. Customizations Available. 

Thanks,
team Tuecus.

[AiTrillion · Accepted solution]

Hello @Kbpetstore, This is AiTrillion- an All-in-one Marketing Platform on Shopify. Here are some suggestions that you can work on:

- Add the ‘buy now’ button- it lets your shoppers purchase the products they want faster and avoid extra steps of the checkout process.

- Add a delivery policy in the footer menu.

- You should add a loyalty rewards program to your store. You can give loyalty points to your customers on activities like on signing up, leaving a review, allowing for push notification, visiting a store, on birthdays, on first purchase, follow/ share on social media. This will help you to entice customers and will increase the number of push subscribers, email subscribers. This will also help you in collecting the review. You can send an in-email review form to your customers. This can be sent automatically.

Integration of loyalty rewards program with web push notification, review, email marketing, and with full automation results in wonders for the eCommerce stores. It will help you in increasing conversions and sales in your store and retain the customers for the long term. 

- Add exit-intent popup. Track when someone is about to leave your website and show the visitor an exit-intent popup with attractive offers and coupon codes to complete the purchase.

- Make sure to use email marketing automation to reach your customers. 

If you would like to implement the above features/ customer engagement or marketing tools in your store you can install the all-in-one Shopify app AiTrillion. If you have any questions, feel free to ask. 

[michkealb7]

Hello Tuecus, 

Thank you so much for your feedback , i greatly appreciate it and i will begin implementing the changes and recommendations you suggested. Thanks again and have a blessed day. 

Michael 

kbpetstore

[michkealb7]

Hello Aitrillion, 

Thanks for your response and feedback on my store. I greatly appreciate it and I see I have some work to do. Thanks for everything and have a blessed day.

Michael

Kbpetstore

[EcomGeeks]

Hey @Kbpetstore,

Congratulations on launching your store! I've taken a look through and have some feedback for you.

LOGO
Your logo is one of those things that holds a lot of weight in how professional or unprofessional your store looks. The one you have there is a nice graphic but it's not a logo. I would highly recommend having a professional logo done up for your store, it’s a worthy investment.

Once your logo is finished, you can match the fonts and colors in your store to your logo. This is going to level up your store even more and make you look very professional.

HOMEPAGE BANNER
Your homepage banner looks really good, my one suggestion would be to replace the second photo with the dogs as the circle goes right over the dogs face. You can find high quality (free) stock photos from these websites:

FOOTER
The black background looks disconnected from the other light & bright colors throughout your store. The white text and outlines against the black are a little hard on the eyes, I'd recommend changing the color (refer to your logo for color options).

UPSELL
Upsells are a good thing but the products recommended on your store aren't the best suggestions. I'd recommend looking into alternative upsell apps that make more strategic recommendations. Here is one to look at: https://apps.shopify.com/recommended-products-wiser

SHIPPING
You need to add in an estimated shipping time at checkout. For some people, shipping time can be a deal breaker so they won’t proceed with their purchase without that information.
If you are concerned that displaying longer shipping times will turn people off, I would say that for some it might but long-term, you want happy customers so it's better to say up front, "hey, this could take up to 3-4 weeks to arrive" rather than not giving a shipping time and then getting an email 2 weeks later from an unhappy customer wondering where their package is.

SOCIAL MEDIA
I noticed you don’t have any social media links listed. Having an active social media presence adds trust to your brand. If there’s nothing about your brand online, it’s a red flag to your visitors. Potential customers are going to research before purchasing and one of the first places they are going to check is social media. Highly recommend getting on social media and adding those links to your Shopify store.

PRODUCTS
This is something we see very commonly on the forums. People tend to start shops selling things like pet products, clothing, tech and etc. The problem with this is that these types of items can already be purchased offline in hundreds of retail stores (Petco, Target, Walmart, Petcetera etc.) as well as online through thousands and thousands of online stores. When a person is searching for a clothing item or a piece of jewelry in Google, these big companies with massive marketing budgets are who is showing up in search results and who you are competing with for customers. 

Now, a person can complete IF they give people a reason to purchase from them vs. the other guys. An example of this might be someone who sells locally, their "reason" as to why you should purchase from them vs the other guy is because they are local and a lot of people are passionate about shopping local. In addition to this, they can also get products to their customers faster and can offer incentives such as free local delivery.
I would think about all your "whys" and what sets you apart and use that in your marketing and in the text in your store.

If you cannot find a way to set yourself apart in the market, it is time to move on to a different product. What we recommend is selling winning products. A winning product choice should have these qualities:

1. High demand. Look for "problem fixing products".
2. Not easily accessible. Look for products that are not available in stores or online through big retailers or Amazon.
3. Popular. Look for trending products.
4. Good profit margin. We recommend 3x what it costs you for the product.

We did a video that explains how and where to find winning products that you can watch here:

PS: If you decide to give Ecomhunt a try (one of the methods we recommend for finding winning products), here is our affiliate link: https://www.ecomhunt.com?afmc=2tp
Using our affiliate link does not cost you anything extra, it tells Ecomhunt we sent you and we may receive earnings for that referral.

We regularly post a selection of winning products on our YouTube channel, here is our latest one:

If you’d like to see more, consider subscribing.

I will leave it at that for now but I’d like to invite you to join our private Facebook group. We share winning products, dropshipping tips and you can interact with other members of the dropshipping community. Click here to join.

Also, if you would like to talk to us 1-1, we offer sessions where we take a look at your store, identify the greatest issues holding you back, then provide solutions and advice. You can email us at ecomgeeksco@gmail.com for more information.

We hope our response was helpful, if it was, let us know by giving us a thumbs up and/or marking it as a solution!

Best of luck!

[Kbpetstore]

Hello ecomgeeks, 

Thanks for your response,  I appreciate all your feedback and tips and advice and I look forward to implementing some of those changes and seeing my store be transformed for the better.  Thanks and have a blessed day. 

[AiTrillion · Accepted solution]

@michkealb7, You're welcome. Great to hear that you liked the feedback. 

Have a great day!

Thanks

[Ispire89]

Hi @Kbpetstore,

Congratulations on your store. Looks great and I wish you all the success in the world. I will second what @EcomGeeks said about a logo. But what is more important is that your current logo does not have the name of your store. I have to look at the URL for the name. once a customer leaves the store, they might not remember who they visited. You do not have to spend an enormous amount on a log because that is likely to change as you grow, but at least add the name to your store like www.petco.com

[Addyz]

Hi @Kbpetstore 
After review of you store, I will advise you to install some social proof apps on the store. Most of the buyers will not buy if they did not found the site authentic. For first time buyer's you have to win their trust and social proof are great way to achieve that.

Also, you have not added any push notification app pan your store.Push notifications have high conversion rate. Most of the visitors just leaves after adding product to cart without purchasing it. Push notifications are great way to remind them of their abandoned cart and nudge them to complete the purchase.

You are really missing out with this core functionality which could easily recover some lost sales for you.

There are plenty of app on appstore which are offering push notification either for free or for very reasonable price.

I will recommend https://apps.shopify.com/cartbite

This one is offering abandoned cart ,back in stock and price drop notification on push and emails. 

If this is helpful please up vote the answer so that other merchants can get benefit from it too

[Kbpetstore]

Hello Addyz, 

Thanks for your response and feedback. I appreciate it and will reach out to you if I need help. Have a blessed day.  

MICHAEL 

[adiab]

Hi!

I didn't read previous comments, so that might have been said already.

I don't know how you plan to acquire customers,and through what funnel, and if you plan to lead them to your Homepage or product pages. I came about your homepage without any previous context and it tool me a while (a few good seconds) to understand what it is that you are selling.

Just by looking above the fold, I was sure you are selling animals 🙂

Given that visitors have very limited attention spend, I would use the banner above the fold to showcase products or at least state your mission statement (which I still not sure what it is:)).

Hope this helps!

 same here:

[StoneSockets]

Hello There!! I am Looking for feedback on my new shop.

www.stonesockets.com

Thank you for your help, I appreciate help in advance!!!