Feedback on Shopify App Store and Platform Features

[BumSeating]

Dear Shopify Team,

As a recent user transitioning from BigCommerce, I wanted to share some constructive feedback regarding your platform, particularly your App Store. While Shopify offers an expansive selection of applications, navigating the App Store feels akin to wandering through a bazaar—moving from stall to stall in the hope of discovering the right solution.

In an age where efficiency and organization are paramount, particularly in 2024, it would be highly beneficial if the App Store were better categorized. Implementing clearly defined categories and effective filtering options—such as "Best Rated," "Most Purchased," or "Newest Additions"—would significantly enhance user experience and help customers locate what they need more swiftly.

While I commend Shopify for its superior theme offerings, I have noted some other concerns:

1. Cost: Shopify's platform tends to be more expensive than BigCommerce. For instance, features that come built-in with BigCommerce often require additional paid apps on Shopify. Where I pay $105 on BigCommerce, the equivalent setup on Shopify can easily reach $220 after app installations.

2. Theme Pricing: Shopify's themes, though aesthetically excellent, are considerably more expensive not only compared to BigCommerce but also to other platforms' offerings.

While Shopify has its strengths, particularly in design and customizability, I believe there are opportunities to refine the platform and improve the value it delivers to its users.

Thank you for taking the time to consider this feedback. I look forward to seeing how Shopify continues to evolve in the competitive e-commerce landscape.