Feedback on why I have more abandoned checkouts than sales

Cupids
Tourist
6 0 1

Hello, can I please get some feedback on my store? Design etc? I get more abandoned checkouts and no sales. Things look to be good am I missing something? Also I have Lucky Orange app installed and it’s very helpful but shows me I have abandoned carts when it doesn’t appear in my Shopify store itself. I’m afraid I’ll miss sales if Shopify isn’t capturing this info in sync. But most importantly I’m worried about the abandoned cart issues. Any help is greatly appreciated 

Replies 9 (9)
Ad360
Shopify Partner
31 2 10

Hi @Cupids 

Could you please share your store URL?

If you do, I'd be happy to review it and give you feedback 🙂

 

In terms of stats, it's quite usual to have around 75% abandoned carts. Do you have a significantly higher cart abandonment rate? 

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pearl25
New Member
7 0 0

Hello @Cupids 

Kindly share your store link for reviews..

 

Also do you have a sales funnel?

Cupids
Tourist
6 0 1

www.CupidsSecretStash.com 

yes every time someone has added something to the cart it has been abandoned. I get good traffic either no sales or anything added to the cart or no completed sale. I had one completed sale total. I get a few hundred visitors a month or more and no sales 

Cupids
Tourist
6 0 1

www.CupidsSecretStash.com  

the funnels I use are marketing emails to my subscribers, offering coupons and new product arrivals, I also have a wheel of chance when people arrive on my page can click on and share their email and receive a discount on items. I also have automated cart abandonment emails that are sent etc. am I missing anything? 

pearl25
New Member
7 0 0

what platform are you using to promote this emails ?

Cupids
Tourist
6 0 1

I use gmail. And now just recently downloaded app ONE on Shopify where you can set up automated emails to your subscribers. I previously had abandoned checkout emails sent already. 

pearl25
New Member
7 0 0

@Cupids  okay.

 

i recommend omnisend  for email sequence

its available on shopify app store for download.

 

let me know if you need help on anything there

 

Cupids
Tourist
6 0 1

Thanks for your help! I’ll check it out

ReturnPrime
Trailblazer
204 20 41

Hi @Cupids , I understand your concern and this might be because of two reasons. Firstly, Hh shipping costs - Customers often abandon shopping carts when they get shock after seeing how much their order costs with shipping. Avoid this by offering free shipping promos. Secondly, try to gain your customers trust by letting them raise a return/exchange request on their own. This will definitely help you in sales. You can try Return Prime platform for easy management of Return/Exchange request. 

 

Thanks!

Tanya

Return Prime