Thanks for explaining your situation - that certainly doesn't sound ideal. It is never a nice experience when an online order doesn't go as planned.
To clarify, we don't manage any stores directly, so I have no way of accessing any of your order information. We are the platform that many businesses use for their online stores, but each store is an independent business that is responsible for their own sales and order fulfillment.
May I ask when you placed this order? There is a possibility that this was a genuine mistake by the store, and that they would be able to work with you to rectify this situation. It would be a good idea to contact the store directly to make them aware of your issue. You can do so by replying to any order confirmation emails that you have received. We also have more information here on our help center that explains the various ways you can get in touch with a store. Using the link that you provided, I found a contact page here that you can also use.
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