Getting billed for apps i have uninstalled and never used

kidusrafat
Visitor
1 0 0

Hello Everyone ,I am a new drop shipper from abroad and I am getting billed for apps like Zopi and easy Ad even though i have never used them and have uninstalled, please help me how to not get bill payment notifications every 2 days.             Thank you !

Reply 1 (1)

Don
Shopify Staff
2750 198 384

Hi there @kidusrafat!

 

Sorry to hear you feel you have been billed in error for your use of apps.

 

Third-party apps like this are billed by their developers via Shopify, separately from your Shopify subscription.

 

There's more info here on our help site on how app billing works.

 

This means you will need to reach out to the developers of a given app if you wish to request a refund for the use of their app.

 

You can find contact details for these apps on their app store pages, such as here for Zopi - AliExpress Dropshipping

 

Try searching in the app store for whichever apps you wish to request a refund for so you can reach out to their developers for support.

 

All the best!

Don | Social Care @ Shopify 
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