Going Crazy with Error Message

[kletter]

How do I solve this error message, " There’s a problem loading this page

Your account wildeaesthetics@yahoo.com doesn't have permission to view this page. Try using a different account or going back to the Stores List page."

[Laza_Binaery]

Hi @kletter 

Try to open a new incognito/private browser window, and go to your partner's account from there try to access store admin.

Sometimes cookies mess log in part.

[Bundler-Manuel]

Hello @kletter It’s very possible that the reason for this issue could be due to a policy violation of some sort https://community.shopify.com/c/blog/we-ll-be-back-soon-why-your-store-is-unavailable/ba-p/2131110 . I think it’s best to contact Shopify customer support directly in this situation.