Store Feedback

Groovmart · ‎05-12-2021

Google has suspended my merchant account but I can’t figure out why and am desperately in need of help.

Could anybody suggest what I have done wrong on my site? Or what changes should I make to my site?

RobertBotto · ‎05-12-2021

Did they reply with any sort of "reason" on why you were suspended?

Regardless, would fill out this form if you haven't already.

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Groovmart · ‎05-12-2021

The reason they give

Your Merchant Center account violates the following policies: Misrepresentation

I've made various changes on my site but the answer is always the same. Don't know what to do I've tried everything. I started my ads on 4th April and got my first sale on 6th April and on 7th it's gone.

Very frustrated

EmmanuelFlossie · ‎05-13-2021

Have a look at my checklist, I think you will find a lot of great info: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Accou...

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.

Andrii_Siaskyi · ‎05-15-2021

Hello there. I can reinstate your Google merchant center account. I have already reinstated many accounts suspended for misrepresentation. In the attached files you can see a few examples. So if you need help contact me info@saskidm.com or semandriykrk@gmail.com