Help Needed - Product Customisation Problem

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Urgent Help needed please!

recently i have changed my store theme the old theme (debut) i had product customisation on there worked perfectly 

however i have switched to narrative and now customers are typing in what they want to appear but i am not seeing that on the order

i followed the exact same shopify step by step guide but it has not worked for me


hope this makes sense?


Kind Regards


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