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How can I alter the store currency after my first sale?

Shopeemoon
Shopify Partner
14 0 1

Help to change store currency and unlock currency option

Accepted Solution (1)

Olivia
Shopify Staff
1712 146 308

This is an accepted solution.

Hi, @Shopeemoon!

 

Thanks for sharing your question.

 

After a store has made a sale, the option to change your currency is automatically locked. This is due to the inadvertent impact that currency changes can have on a store on everything from reporting to pricing.

 

The full list of considerations you must make include:

 


Reporting: When changing between currencies, our reporting doesn't factor in the difference between currencies. This may result in inaccuracies in your reports.

Product Pricing: Since the value between currencies is different, a product price’s value could mean something different if the currency is adjusted and impact your margins. E.g. $20 CAD is not equal to $20 USD, is not equal to €20 etc. Refunds processed after a currency change will also be affected by the currency change.

Apps: Some apps may have limitations when it comes to changing your selling currency. You should reach out to any App partners to clarify before changing this.

Gift Cards: Gift cards with remaining balances in the old selling currency will not work once the selling currency of the store has been changed.

Shipping: Any shipping rates for a store will maintain the previous currency and will not update automatically. After a currency change, you will need to delete the previous rates and add them back in manually to list them in their new currency.

Currency rules: If you currently offer a currency as an option with a manual FX rate and rounding rules setup, those settings will be "locked" if you make that your new currency. You will need to revert that currency back to automatic FX rates and no rounding rules before changing the selling currency.

Shopify Markets: Changing the store currency also changes the primary market as this is determined by the store currency. For example, if your store currency is set to CAD and you change it to USD, then your primary market is changed to the United States.

Conversion fees (for stores with Shopify Payments): There is a flat fee of 2% when charging in one currency and getting paid in another.   


If you'd still like to move forward with your request at that point contact our Support team directly to confirm you acknowledge these changes and wish to proceed.

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)

Olivia
Shopify Staff
1712 146 308

This is an accepted solution.

Hi, @Shopeemoon!

 

Thanks for sharing your question.

 

After a store has made a sale, the option to change your currency is automatically locked. This is due to the inadvertent impact that currency changes can have on a store on everything from reporting to pricing.

 

The full list of considerations you must make include:

 


Reporting: When changing between currencies, our reporting doesn't factor in the difference between currencies. This may result in inaccuracies in your reports.

Product Pricing: Since the value between currencies is different, a product price’s value could mean something different if the currency is adjusted and impact your margins. E.g. $20 CAD is not equal to $20 USD, is not equal to €20 etc. Refunds processed after a currency change will also be affected by the currency change.

Apps: Some apps may have limitations when it comes to changing your selling currency. You should reach out to any App partners to clarify before changing this.

Gift Cards: Gift cards with remaining balances in the old selling currency will not work once the selling currency of the store has been changed.

Shipping: Any shipping rates for a store will maintain the previous currency and will not update automatically. After a currency change, you will need to delete the previous rates and add them back in manually to list them in their new currency.

Currency rules: If you currently offer a currency as an option with a manual FX rate and rounding rules setup, those settings will be "locked" if you make that your new currency. You will need to revert that currency back to automatic FX rates and no rounding rules before changing the selling currency.

Shopify Markets: Changing the store currency also changes the primary market as this is determined by the store currency. For example, if your store currency is set to CAD and you change it to USD, then your primary market is changed to the United States.

Conversion fees (for stores with Shopify Payments): There is a flat fee of 2% when charging in one currency and getting paid in another.   


If you'd still like to move forward with your request at that point contact our Support team directly to confirm you acknowledge these changes and wish to proceed.

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Shopeemoon
Shopify Partner
14 0 1
Please proceed I understand the risk
Olivia
Shopify Staff
1712 146 308

Great thanks for confirming!

 

 While I'd love to help you make the changes here, we are unable to access your account or secure details through our public spaces. This is for your store's protection and security. 

 

Therefore, please reach out to us using the Support link I provided above. Feel free to link this forum thread for faster assistance.


Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog