How can I locate my newly created account?

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hello, I created a new account, got the email welcoming the store, got a message from my bank,  linked my account to the web site, i enrolled my shopify account to my bank account, and now I cant find it. when I try to create a new account it says the web site is taken by a shopify account. I am dont want them chargeing  my account.

any advice .

Replies 2 (2)

Shopify Partner
8020 1564 1587

Hi @paola14 

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Shopify Staff
1511 169 261

Hi, @paola14.


Can you clarify what you mean when you say you can't find your Shopify account? Have you perhaps forgotten which email address you've used to login to your store?


If that's the case, you can use this Forgot Your Store tool and proceed to enter your email address within the box provided. After you click the Email store details button, the system will send an email to the email address you've inputted with the URLs of any Shopify stores that are associated with that email address. If you have more than one email address, you can repeat the process multiple times for each of your email addresses until you locate the correct one.


If you've managed to find the correct email address for the store, but have forgotten your password, you can use the instructions listed in this help guide to reset your password.


Let me know if I'm misunderstanding your situation.

Kimi | Social Care @ Shopify 
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