How can I optimize the checkout process?

[sibefitness]

[Kimi]

Hi, @sibefitness.

Thanks for sharing your screenshot. I went through some troubleshooting steps in regards to a similar shipping rate issue on this Forum thread. You can go through the steps I listed on that post to see if that will resolve your issue.

You can also double check your products on cart and ensure that they've been marked as a physical product within the product page on your store's Shopify admin. Take a look at the Shipping section of this help guide for more information on this.

Another section of your admin that you can check is Settings > Markets to see if all of the necessary markets for your store has been enabled. If a region you wish to sell to isn't currently active on your store, you can click Manage > Market status > Active for the relevant market. This help guide has all of the information you need about how your market settings affect shipping.

Once you've made the necessary edits to your shipping and market settings, you can test your checkout from your end to see if you'll be able to now view shipping rates successfully on checkout. Just a reminder that you can put your payment provider on test mode for testing purposes, to make sure that the checkout process is operating smoothly and as intended. We have instructions here that you can check, if you need guidance on how to place a test order on your store. If you're using Shopify Payments, follow the instructions listed here instead.

If you still can't pinpoint where the issue is stemming from, our live support team can help take a closer look at your account from our end. You can contact our live support team via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.