How can I reach human support to resolve a hacked visa card issue?

[JustinGo]

My visa card has been hacked and used to pay shopify fee. I tried to contact human support but failed.

First they need me to open trial store. Then the robot chat support constantly told me to select a store to connect with Support advisor but I don't know where that "select a store" is!

Please help me remove my visa from your platform! That's the card I use to pay many subscription and ad spend so I can't close it!

[Shubham03]

Contact your Credit Card Issuer/Provider to block the card immediately if it is hacked so that it can't be misused by hacker.

[JustinGo]

it's only used to pay shopify fee for few months now. The card is important, I use for FB ads too. So I don't want to close it.

[Shubham03]

Contact Shopify Support here:

https://help.shopify.com/en/

https://help.shopify.com/en/support/login

[Ivy · Accepted solution]

Hi there, @JustinGo.

This link should hopefully work and allow you to access the live support you need. If not, please do let me know! Thanks. 

[JustinGo]

Thank you very much for your help! My card was removed, and the account associated with it was closed.