Feedback for your online store from the community
My customer's payment is declined by the payment gateway. How do i resolve this
Hey, @Reichpat!
Without any additional information it would be hard to ascertain why the customers' payment failed. Having said that, there may be a number of reasons below which may have something to do with it.
Did the customer mention if there were any errors when they tried to pay? Have you any extra information or screenshots you can provide?
Do you know which payment gateway it was? If you have an abandoned checkout for this customer, you can check the failed order trail, and you should be able to find out why this payment failed. Learn how to review your abandoned checkouts at this link here.
Looking forward to your response!
Maz | Social Care @ Shopify
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