How can I resolve an issue with an incomplete order from odernow?

[Nidhi5]

Dear sir/mam,

I really need your help

I had order storage bag pack of 7 of Rs.1019. from your site 'odernow' and they scammed me they only sent 1 bag instead of 7 

When I tried to reach them they even don't reply I am facing very trouble and also they had blocked me from Facebook also

I really want solution

[Victor]

Hi @Nidhi5,

Shopify cannot assist directly with returns or refunds, however if you can share with me the URL of the store in question I can pass on the information you have shared to our team who investigate store complaints. You can read this post for more information on next steps.

[Nidhi5]

https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://odernow.in/&ved=2ahUKEwi32...

This is the url of the site
Pls help as soon as possible

[Victor]

Hi @Nidhi5,

The link you shared did not work, so perhaps the store has closed down or moved. Are you still able to access the site? If so, please send me a direct link.

I would recommend contacting your bank with regards to you not receiving what you paid for, as they can assist with reclaiming the funds.

[Nidhi5]

Dear sir,
I think the site has stop working
But my money has been stuck
I have made cash on delivery payment
So how would I contact my bank
Pls sir I want my Rs.1019
I may also take the product that is received I also have an opening video
as a proof

[Victor]

Did you receive the product already and hand over the cash? Or did you order it and pay up front without receiving the product?

[Nidhi5]

Yes I had received the product then only I m be able to tell that the
company had made a fraud with me . I hand over Rs.1019 to the delivery boy
for the product

[Victor]

Hi @Nidhi5,

Okay, I see. What is wrong with the product you ordered if it has been delivered? Was the website you ordered from https://odernow.in/? 

[Nidhi5]

Yes I ordered from this site only
As I told u that I had ordered storage bag pack of 7
But I recieved only 1 bag where are other 6 bags
I want my money how long will it take to investigate

[Nidhi5]

Getting no reply now since 19 july. If u can't help why u had made community section. 

U give pass to fraud website

Sir for me 1019 is a high amount. I want my money. 

[Victor]

Hi @Nidhi5,

Apologies for the delay in getting back to you. Shopify is not able to provide any refunds in these cases and if the store is now offline, it's possible that it was closed due to it conducting fraudulent activity. I'd recommend speaking to your local authorities if you believe you have been scammed.

[Nidhi5]

Can't u connect me to the owner of the site

[Victor]

Hi @Nidhi5,

No, Shopify cannot provide any details about the website or the website owner. I do not have that information to share.

[Nidhi5]

Sir I think u can't do anything
Whatever I ask u say I can't do it
U tell me what u can do

[Victor]

Hi @Nidhi5,

Shopify cannot assist with this matter further. I would recommend contacting your local authorities if you believe you have been scammed. 

[Nidhi5]

Very disgusting service provided by Shopify
Really unhappy with their community
No problem is solved here