Feedback for your online store from the community
Dear sir/mam,
I really need your help
I had order storage bag pack of 7 of Rs.1019. from your site 'odernow' and they scammed me they only sent 1 bag instead of 7
When I tried to reach them they even don't reply I am facing very trouble and also they had blocked me from Facebook also
I really want solution
Hi @Nidhi5,
Shopify cannot assist directly with returns or refunds, however if you can share with me the URL of the store in question I can pass on the information you have shared to our team who investigate store complaints. You can read this post for more information on next steps.
Victor | Social Care @ Shopify
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Hi @Nidhi5,
The link you shared did not work, so perhaps the store has closed down or moved. Are you still able to access the site? If so, please send me a direct link.
I would recommend contacting your bank with regards to you not receiving what you paid for, as they can assist with reclaiming the funds.
Victor | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog
Did you receive the product already and hand over the cash? Or did you order it and pay up front without receiving the product?
Victor | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog
Hi @Nidhi5,
Okay, I see. What is wrong with the product you ordered if it has been delivered? Was the website you ordered from https://odernow.in/?
Victor | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog
Getting no reply now since 19 july. If u can't help why u had made community section.
U give pass to fraud website
Sir for me 1019 is a high amount. I want my money.
Hi @Nidhi5,
Apologies for the delay in getting back to you. Shopify is not able to provide any refunds in these cases and if the store is now offline, it's possible that it was closed due to it conducting fraudulent activity. I'd recommend speaking to your local authorities if you believe you have been scammed.
Victor | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi @Nidhi5,
No, Shopify cannot provide any details about the website or the website owner. I do not have that information to share.
Victor | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi @Nidhi5,
Shopify cannot assist with this matter further. I would recommend contacting your local authorities if you believe you have been scammed.
Victor | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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