How can I return a wrongly measured item and get a refund?

[Premchand]

I ordered an item with https://fashiondealindia.myshopify.com/products/pack-of-3-comfortable-convenient-front-button-bra thru an Instagram ad.  The delivered item was not as per the item ordered. How to reach that seller. There is no confirmation mail, no contact number and no receipts. What is to be done to return the item and get my money back

Please Help!!!

[DaisyVo]

Hi @Premchand 

I'm sorry to hear about your experience. To address this issue:

1-Contact the Seller Directly: Fashiondeal.in provides customer support via email at fashiondeal.in@gmail.com. Their support hours are Monday to Saturday, 10 am to 7 pm (India time).

2-Provide Necessary Details: In your email, include:

• A clear description of the issue.
• Photos of the received item.
• Any proof of purchase, such as screenshots of the transaction or payment confirmation.

2-Review the Return Policy: Fashiondeal.in allows returns within 7 days of delivery. Customers are responsible for return shipping costs. Refunds are provided as store credit usable for future purchases.

3-Initiate a Return: Email fashiondeal.in@gmail.com within 7 days after delivery to request an exchange or return. Their support team will guide you through the process.

4-If No Response: If the seller doesn't respond or resolve the issue:

• Check if your payment method offers dispute resolution or chargeback options.
• If the purchase was made through Instagram's checkout, you might be eligible for Purchase Protection. Learn more about filing a claim here: Facebook

For future purchases, ensure the seller provides clear contact information and order confirmations to facilitate easier resolution of any issues.

If you have other questions, feel free to ask, and I will answer them as well.

Best regards,
Daisy