How can I stop being charged for an inactive online store?

KennaGrace
Visitor
2 0 0

They are charging me $40 a month for a store I never activated! Since I don't have an active store I can't cancel the subscription or stop the charges from coming out! There's no way to contact them and they continually screw over my finances. I'm so angry and If I have to I will get a lawyer involved, I have screenshots that prove my store was never active and that I'm continuously being charged and I can't disable the charges!! They've stolen over $200 in subscription fees. Do not open a store here they are the worst!! I don't know what to do, if anyone has advice on how to fix this problem I would greatly appreciate it.

Reply 1 (1)

Ollie
Shopify Staff
2394 454 402

Hey @KennaGrace.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, it would be best to reach out to our live support to have a further look into the charges that you have received. 
 
With that being said, you can get in touch with our live support by using our Contact Us page. This will allow us to verify you as the store owner and look further into the charges you have received. 
 
Let me know if you have any questions.

Ollie | Social Care @ Shopify 
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