How do I refund an unfulfilled customer purchase?

KrisNeg23 · ‎02-17-2023

A customer made a purchase

it has not been fulfilled but it needs to be refunded

what is my next step

biznazz101 · ‎02-19-2023

You can refund the order and then cancel it once the refund has processed. More details on the process can be found here: https://help.shopify.com/en/manual/orders/refund-cancel-order

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