How does 2-step authentication affect receiving a payout?

ADT1
New Member
13 0 0

If the 2-Step Authentication is enabled..what does it take to receive a payout?

Replies 8 (8)

Emily
Shopify Staff
1332 102 192

Hi, @ADT1.

 

Thank you for reaching out! 

 

Have you set up your Shopify Payments account? You will receive your payouts the same way if you have 2-step authentication enabled or not. You will get a deposit into the bank account you attached to your account. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

 

 

Emily | Social Care @ Shopify 
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ADT1
New Member
13 0 0

Thank you for replying, however, this has not resolved my problem.  I have still not been able to receive any payouts since January 31st.  I am not happy at this time

Emily
Shopify Staff
1332 102 192

Hi, @ADT1.

 

Thank you for your reply. I am sorry you have not received your payout.

 

I recommend reaching out to our Support Team, as they can provide you with account-specific information on what is happening with your payout. 

 

Please let me know if you have any further questions! 

Emily | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ADT1
New Member
13 0 0

PLEASE!!!!  I am done tried to going round and round.  Contact this group or contact another. For the life of my business PLEASE HELP ME🙏🙏🙏.  Can someone actually pick up the phone 

Emily
Shopify Staff
1332 102 192

Hi, @ADT1.

 

Thank you for your reply. I am sorry for the frustration. 

 

The link I sent you will take you right to our help center, where you can log in, select a topic and then scroll down to see contact options. Our support system operates by live chat, email, or by requesting a callback. 

 

Please let me know if that works for you! 

 

 

Emily | Social Care @ Shopify 
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ADT1
New Member
13 0 0

I have tried to…No resolution 

Are you able to request somebody to please pick up the phone? 😡😡😡

Emily
Shopify Staff
1332 102 192

Hi, @ADT1.

 

Thank you for your reply. I am sorry you are still having issues contacting our Support Team. 

 

We operate on a callback system, so you will need to request a callback for our Support Team to call you. Can you please share a screenshot of what you see on your end, as you should see contact options? This should help me navigate you to the correct place. 

 

Thank you, 

Emily | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ADT1
New Member
13 0 0

I am requesting a call back.  How do I get live support????

281.732.4766

🙏🙏🙏🙏🙏