How i will pay with visa the first plan?

[Anna3060]

Good morning, 

i have entered my details and my visa details to pick the plan of 29$ for 1 year, but when I press "start plan" it is showing me "contact support". (the visa is fine, I use it almost every day for other byings". Can you help me, please?

Thank you

[Andrew · Accepted solution]

Hi, @Anna3060, 

Hyde here from Shopify.

The accepted payment methods you can use are outlined in this help document, but here's the most pertinent information:

Could you confirm that you are using a valid, recognized visa credit card to attempt to pay for your plan?

All the best, Hyde.