How to handle payment notifications from an unused Shopify account?

Alex0011
Visitor
3 0 0
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    dobry den, chtel bych se zeptat, uz davno jsem zrusil ucet a zjistil jsem, ze byl do nedavna aktivni, co mam delat, kdyz ho nepouzivam a vyzaduje platbu 
Replies 4 (4)

Kimi
Shopify Staff
1511 169 261

Hi, @Alex0011.

 

Thanks for reaching out in our Community Forums about this. We're currently unable to offer support in your language through our Forums, however if you'd like to continue this conversation in English I'd be happy to help you out right here.

 

It looks like you're looking to deactivate your store, but is met with a message to say that you'll need to firstly pay for any of your store's outstanding charges. This is expected, as the system won't typically allow for an automatic deactivation of an account if there are still pending charges attached to the store. I understand that this isn't ideal, especially as I believe you mentioned that you haven't used the account in a while. So to help you further with this situation, we'll need you to contact our live support team so that we can securely locate your account from our end in order to provide you with the best next steps and most appropriate support. 

 

So from here, please navigate to our Help Center using this link, and type in contact support within the chat box in the Help Center. The chat assistant will then guide you with your next steps on how you can connect with one of our live support team members, and we'll be able to further help you from there.

Kimi | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Alex0011
Visitor
3 0 0

I'm sorry but in my excitement I forgot to translate it into English 

Alex0011
Visitor
3 0 0

 I can't even contact anyone and I keep getting reminders that I haven't paid Even though I canceled the account a few months ago and now it's active again what should I do about it 😕 thanks for the reply.

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Kimi
Shopify Staff
1511 169 261

That's not a problem at all, thanks for replying back to us in English, @Alex0011.

 

Can you please try following the steps below for me, when navigating to the Help Center to contact our support team? It'll help us rule out any potential device or browser caching issues on your end that may be preventing you from successfully connecting with a live support team member on the Help Center.

 

  • Firstly, ensure that the web browser you're using is up to date and on the latest version
  • Once that's checked, try to login to the Help Center via an incognito window
  • Or, you can use your usual browser but to clear the browser's cookies and cache prior to accessing our Help Center again
  • You can also try another browser. For example, if you're using Safari, you can try contacting our live support team via Chrome or Firefox
  • Try another internet connection, such as switching to a cellular network on a phone rather than wifi
  • You can also try to use another device, such as your mobile or a tablet
  • On any device that you're using, make sure that you don't have any firewalls or pop-up blockers too, as these can sometimes interfere

 

Let me know how this goes.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog