How to prevent express check-out from overriding customer information?

How to prevent express check-out from overriding customer information?

Flowerbe1234
Visitor
1 0 0

Hello,

 

This is an issue our customers get in touch about everyday without fail and we are unable to find a solution.

 

When a customer uses an express check-out - PayPal, ShopPay or Apple pay.  The information they have already filled out such as delivery address/billing in shoplift is overridden by the express check-out. 

 

In my opinion, I think it's fairly obvious this would be the case when using express check-out and making sure the information is correct on PayPal/apple/shop pay. It may be our customers aren't quite familiar with the process (older generation) but we get so many complaints/emails regarding this and it is eating into our admin costs.

 

Does anyone else experience this? Or can recommend a solution, I was thinking perhaps a pop-up on check-out to remind customers to check their details, etc.

Reply 1 (1)

SubStudio
Shopify Partner
16 1 4

@Flowerbe1234  this is an issue that has been raised multiple times. It has caused one of our clients (a local florist) no end of problems, not least of which it was overriding the Local Delivery restrictions we had set up on their flower gifts, and allowing customers to send flowers much further afield than their local delivery area.

 

In the end we had to switch it off and I have not yet heard of any solution to the issue.

 

I now also have another florist client that we are migrating to Shopify and I've had to explain to them why I can't recommend adding Apple Pay or any of the other accelerated checkout integrations. It's highly frustrating as I'm convinced it has a negative effect on their conversion rate.