How to recover from a scam on GF Decor?

[Spsb122]

I placed an order for a product on GF Decor and was nearly and now the store does not exist and I can’t locate any url for the transaction or anything but the so called receipt from the transaction I want my item or my money back

[Spsb122]

 

[Ivy]

Hi there, @Spsb122.

Shopify is an ecommerce software some merchants use to build stores for their own businesses. We don't handle the shipping or orders for these independent businesses here at Shopify ourselves. I do understand however, that this is disappointing for you.

If at least 30 days have passed and you have neither received the item, nor had a reply from the merchant, then I would advise reaching out to your bank for their advice on next steps to take. Your bank can help you to recover the funds. If you feel concerned this store may present a threat of fraud, you can use our "Report a merchant" function here.

Going forward, I would highly recommend checking out our Safe online shopping guide to ensure you avoid this in future.

Thank you!