Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I can understand how the sudden closure of your store can be frustrating. Generally, we send out correspondence to the account owners email to outline if there is a potential issue with the store. Have you had a chance to check your junk folder and search for "Shopify" in your inbox?
However, if you are still unable to find any email, I'd suggest reaching out to our Support team as
we’ll need to access your account in order to gather more information about the issue. We’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
All the best!
Hi again, @nazir!
Thank you for following up and for creating a support ticket.
I can definitely understand the frustration here. While we’re not able to provide account-specific support via Community Forums at this time, my suggestion would be to reply directly to the latest email sent from our Risk operations team. From there, they may be able to provide some clarifying information regarding your situation as they are the best equipped to help you resolve this as soon as possible.
Thanks for your understanding!
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