How To Report A Fraudulent STore

frost6k
Visitor
1 0 0

Hey guys, this store -https://encantost.com/footmassage1 - has hacked into my personal facebook account and was using my business page to run ads to their shop, I am sorting out the mess with facebook and amex but how do I report this store to be taken down? 

Reply 1 (1)

Blair
Shopify Staff
1855 253 223

Hi @frost6k,

 

Thank you for reaching out to the Community. I'd be happy to provide some insight on how we can help in this situation.

 

If you have no affiliation with the shop mentioned above and believe they are using Shopify as a platform, I'd encourage you to fill out our Report An Issue Form. This will allow our team to investigate further and take any necessary actions. 

 

Alternatively, if you believe your own shop was hacked I'd encourage you to Contact Us directly.

This will allow our advisor team to take a closer look and ensure it's resolved as quickly as possible. To connect with us, you can follow this link

 

Please let me know if you have any other questions or concerns. 

 

Blair | Shopify 
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