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How to retrieve old bank details for new account payouts?

Distort6866
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Forgot old bank details for new bank account for payout 

help me

Accepted Solution (1)

Erin
Shopify Staff
993 131 157

This is an accepted solution.

Hi, @Distort6866. I'm happy to help you out with this!

To update your Shopify Payments payout bank details you need to enter the bank details for the account you currently have connected. If you're unsure of these details you can often find them in the following places:

  • A Void Cheque: a blank cheque from your bank contains the routing and account numbers.
  • Online Banking: account details may typically be viewed online.
  • Direct Deposit form or Bank statement: forms are usually available for download.
  • Contact Bank: call/chat with your bank to clarify current or old account details.

If you're still unable to find those details you'll need to speak with our support team here for more help. While we can't see or manage your account details here over the Shopify Community, if you reach out to us through the page I shared we can review this with you in more detail to help further.

 

Please let me know if you have any questions!

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Erin
Shopify Staff
993 131 157

This is an accepted solution.

Hi, @Distort6866. I'm happy to help you out with this!

To update your Shopify Payments payout bank details you need to enter the bank details for the account you currently have connected. If you're unsure of these details you can often find them in the following places:

  • A Void Cheque: a blank cheque from your bank contains the routing and account numbers.
  • Online Banking: account details may typically be viewed online.
  • Direct Deposit form or Bank statement: forms are usually available for download.
  • Contact Bank: call/chat with your bank to clarify current or old account details.

If you're still unable to find those details you'll need to speak with our support team here for more help. While we can't see or manage your account details here over the Shopify Community, if you reach out to us through the page I shared we can review this with you in more detail to help further.

 

Please let me know if you have any questions!

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog